Returns, exchanges, store credit and gift cards
Take items back into stock, swap them for something else, give store credit, and sell or redeem gift cards.
Return an item
- Open the original ticket. The Return button shows when items on it have left the store, and each picked-up item has Make a return beside it. A picked-up item can't be set back to another status; a return is the only way back.
- Tick what is coming back, the quantity, and why (wrong size, changed her mind), then press Make return.
- The item goes back in stock and a return ticket opens.
- A manager presses Give back on the return ticket and picks how the money goes back: the way she paid, or as store credit.
Exchange
- Managers: open the original ticket (it needs a customer) and press Exchange.
- Tick what is coming back and press Make exchange.
- What comes back turns into store credit, and a new sale opens with the credit ready to spend. Add the new item and take payment with Store credit.
Store credit
- Her store credit shows on her customer page and on her tickets.
- Managers can press Give store credit on her page with a reason (for example "late order, sorry"). Use a minus amount to take some back.
- To spend it, choose Store credit in Take payment. The box shows how much she has.
Gift cards
- On a sale, press Gift card. Enter the amount and, if you use printed cards, the number on the card (leave it blank to make one).
- Take payment. The card turns on when the ticket is paid. A gift card is not counted as a sale until it is spent.
- To spend one, choose Gift card in Take payment and type the card number.
- To check what's left on a card, press Gift card balance at the top of the Register.
Card numbers belong to your store. Another store using BridalIQ can have a card with the same number; neither store can see or spend the other's. If you own two stores, a card works only in the store that sold it.
Commission: selling a gift card never earns. Paying with a gift card or store credit earns nothing unless the owner turns on Payments made with gift cards or store credit earn commission in Settings, Staff and money (see Reports).
Tax-exempt customers
Managers can press Tax exempt on a customer's page, tick No sales tax on her tickets and enter her exemption number. Keep a copy of her certificate.